01

The Product

Homelink is a four-sided marketplace that helps Non-Residents (NRs) hire trusted Service Providers (SPs) in their native place—validated by association-appointed verifiers.

The Ecosystem:

• Non-Residents → Post jobs from abroad (web/mobile)

• Service Providers → Accept jobs, complete work (mobile app)

• Verifiers → Validate work quality (web/mobile dashboard)

• Associations → Oversee the network (admin panel)

My Role: Solo Product Designer for designing entire platform

02

The Problem

Picture this:

You're living in the US. Your aging parents in India need someone to: File their taxes Drive them to medical appointments, Maintain the family property while it sits empty, Handle legal paperwork.

Who do you call?

❌ Facebook groups? Unreliable strangers
❌ Distant relatives? They're busy with their own lives
❌ Local services? How do you verify them from 8,000 miles away?
❌ Fly back yourself? Expensive and impractical for every small task

This is the Non-Resident's dilemma.

03

The problem isn't finding people to do the work. It's trusting them.

Both sides face trust barriers:

Non-Residents worry: Will they actually do the work? Can I trust them with sensitive tasks (taxes, property access)? How do I verify quality from thousands of miles away? What if something goes wrong?

Service Providers worry: Will I actually get paid? Is this platform legitimate? What if the client has unrealistic expectations? How do I prove I did the work properly?

Traditional solutions don't solve this: Freelance platforms optimize for volume, not trust Local referrals don't scale Direct hiring is a leap of faith.

Homelink addresses this through a trusted intermediary: association-appointed verifiers who validate both parties and ensure work quality.

This case study is focused on Supplier side of application i.e Service Provider App.

04

Key Design Challenges

4.1

Building Trust Before Getting Work

SPs need to get verified to receive job assignments, but they have no idea:

• What verification involves

• How long it takes

• What documents they need

• Why it matters for getting hired

✅ Solutions

• Clear verification explainer during onboarding

• Verification badge earned after approval

• Sequential Navigation with progressive disclosure during onboarding for guided profile set up

Key Screens

4.2

Understanding Job Assignments When Notified

When an SP gets a notification about a new job assignment, they need to quickly understand:

• What service is needed

• Where (location/distance)

• When (timeline)

• Payment amount

If this info isn't clear immediately, SPs might:

• Decline good opportunities (unclear requirements)

• Accept unsuitable jobs (leading to disputes)

• Miss time-sensitive assignments (delayed response)

✅ Solutions

• Push notification (Rich Push notification in v2

• Quick accept/decline actions

4.3

Communicating Across Time Zones & Spotty Connectivity

Once assigned, SP needs to coordinate with NR who might be:

• 8+ hours ahead or behind in timezone

• Available only at odd hours (India evening = US morning)

• Expecting updates but not available for real-time chat
  
  

✅ Solution

Async-first chat interface:

• Read receipts with timezone-aware timestamps (v2 implementation)

• No "typing..." or "online" indicators (prevents real-time pressure)

• Rich media support: photos, PDFs, voice messages

4.5

Managing Multiple Assignments Simultaneously

Job dashboard with visual status

4.6

Managing Wallet

4.7

and more